For employers, quality healthcare means having a healthy workforce, benefiting from increased productivity, and getting better value for each healthcare dollar.

The individual healthcare experience is comprised of a series of procedures.  Each procedure begins with the first visit to a healthcare provider for a given condition, and ends with fulfillment of the condition's treatment.  An annual physical is relatively simple, and typically involves only one step.  More complicated conditions requiring surgery or other intensive treatments consist of multiple steps from beginning to end.  Whether the treatment requires just one step, or many, the entire process is considered one procedure.

The use of evidence-based medicine (EBM) by physicians improves the quality of patient care and assists in determining the “right”care at the “right” time in the “right” amount for the “right” person. It also helps to reduce disparities in the type of care being given throughout the country, meaning geographic location or socioeconomic status will not affect the quality of care a patient receives.

At Quest, we identify medicine as evidence-based when it has shown there is a health benefit. Quality Quest has chosen to follow guidelines established by the Institute for Clinical Systems Improvement (ICSI). Since its start in 1993, ICSI has worked in Minnesota to improve patient care by promoting evidence-based medicine. ICSI is a non-profit organization that’s comprised of 57 medical groups and sponsored by six Minnesota and Wisconsin health plans. A team of medical experts developed best-practice guidelines for many medical conditions based on what was known about their value. ICSI categorizes guidelines on two levels, best evidence and good evidence, and includes a third level of services that have incomplete evidence. These guidelines are updated yearly based on new practices and information.

Patients and families have the potential to be one of the most powerful forces driving improvement in our healthcare system. Quality Quest for Health of Illinois is working to make sure people have information to help them get excellent healthcare. The healthcare they need and deserve. We're on a quest to improve healthcare and you can help.