Changes in the healthcare system affect people receiving care, providing care and paying for care. It is only right that representatives of each of these groups are included in creating change. Quality Quest invites all these groups to participate in improving healthcare quality. Involving all participants ensures that any changes will be fair to all parties. It also brings more ideas and opinions to the discussion, creating a better outcome when change does take place.

Our healthcare system generally pays providers for the number of treatments and procedures they provide and pays more for using expensive technology or surgical interventions. It is not designed to reward better quality or to support care coordination or prevention. Quality Quest's goal is to create incentives for patients, clinicians, hospitals, employers and health plans in order to make needed changes and achieve optimal results.

Improving healthcare quality creates a better delivery system and lowers costs for patients and health plans. Providers who deliver high-quality, cost-effective care or who improve patient care significantly should be rewarded. Providers should also be fairly compensated for preventive care, time spent coaching patients, and coordinating care for those with chronic conditions. All healthcare participants must work together to drive change in the healthcare system.